Return & Exchange
At Brazensho, your satisfaction is our priority. We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help. That’s why we offer a 30-day return and exchange policy with no unnecessary hassle.
Eligibility for Return & Exchange
You may request a return or exchange if all of the following conditions are met:
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Requests must be made within 30 days of the purchase date
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Items must be unused, unworn, and in original condition
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Original packaging, tags, and accessories must be included
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A valid proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for return or exchange.
How to Request a Return or Exchange
To start a return or exchange, please follow these steps:
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Contact our customer support team at brazensho@163.com within 30 days of receiving your order
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Provide your order number and the reason for the return or exchange
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Our team will review your request and send you detailed return instructions
Please do not send items back without contacting us first.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to an error on our part (such as a defective or incorrect item)
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We strongly recommend using a trackable shipping method or purchasing shipping insurance
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Brazensho is not responsible for lost or damaged return shipments
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval status
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Approved refunds will be issued to your original payment method
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Please allow several business days for the refund to appear in your account, depending on your bank or payment provider
Shipping fees (if applicable) are non-refundable unless the return is due to our mistake.
Need Help?
We’re here to make your shopping experience smooth and worry-free.
If you have any questions about returns or exchanges, feel free to contact us at brazensho@163.com — our support team will be happy to assist you.